Customer Service

Custom steps

quality service

Step 1: Please contact us

Please customers need to customize the draft works, ideas, size and other requirements, through e-mail and telephone, etc. to contact us. We will appoint a well-known Chinese designer to discuss with you and participate in the whole process.

customized services

Step 2: Please determine the size and color

Company representatives will communicate closely with customers, the need to customize the size of the work, the main colors in a timely manner to convey to the designer and the latter part of the production sector, this step is consistent with the customer expectations works is essential.

shipping

Step 3: Please determine the packaging and shipping

Company representatives will communicate closely with customers, the need to customize the work of packaging, transport and timely delivery to the designer and the latter part of the production department, this step to ensure that customers receive safe and efficient works is essential.

payment

Step 4: Please determine the payment method

We can accept L / C, T / T payment. Sample fees, shipping, we accept Western Union, PayPal and other payments.

Common problem

What's your MOQ?

Manual paper cutting minimum MOQ for 100 pieces.
Cloth stacking and gouache painting a minimum order for 10 pieces, but these two more than 50 orders, you can mix different designs.

How can I make the payment?

30% - 40% of the total value to be paid before producing. we can accept L / C, T / T payment. Sample fees, freight, we accept Western union, Paypal and other payments.

How do you control your quality and make sure the outcomes will be great?

Firstly, before mass producing, we can make a sample for you to check if the quality is good. After approving of the sample, we will begin to produce. Secondly, during the production, we have the professional artist to check the whole process and make sure the finished artworks are good. Thirdly, our staffs will check the artworks when packing these paintings.

Your product is hand-painted and handmade it?

Yes, of course. BiRun Art always believes that handmade is more inspiring and contagious than machine manufacturing. So we will stick to making our handmade 100%.

What is your frame to do?

Our frame is made of advanced PS and solid wood. PS is high density, environmental protection, formaldehyde content of 0, non-toxic, moisture, anti-deformation. Solid wood is resistant to deformation and elegance. In addition, our designers will use different frame paintings according to different painting styles, which will make high quality paintings.

Delivery time?

Our production time takes 10-20 business days, customization needs more than 3 weeks.

How do you ship the goods and how long does it take to arrive?

By sea, generally needs 30 days. Airline and international express are optional, but expensive.

Custom case

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  • Manual Paper Cuting
    Manual Paper Cuting
  • Manual Paper Cuting
    Manual Paper Cuting
  • Peripheral Products
    Peripheral Products
  • Peripheral Products
    Peripheral Products
  • Cloth Painting
    Cloth Painting
  • Cloth Painting
    Cloth Painting
  • Manual Paper Cuting
    Manual Paper Cuting
  • Manual Paper Cuting
    Manual Paper Cuting
  • Peripheral Products
    Peripheral Products
  • Peripheral Products
    Peripheral Products
  • Cloth Painting
    Cloth Painting
  • Cloth Painting
    Cloth Painting
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